Ironically, the new Store apps provided instructions say nothing about the fact that the user has to download the Store app to get support. The new app uses characters as well as numbers, and that might confuse some people Get back to us for further assistance on accessing the Microsoft Quick Assist feature. If User Account Control appears, select Yes to continue. I deleted Quick Assist from the 'optional features' and now I am not able to reinstall it. Select Get assistance, and then follow the instructions in Quick Assist. If the computer you are supporting has Store app issues (and that's a common problem, for example store apps not working after a Cumulative update was installed and waiting on a reboot). Select Start > Windows Accessories > Quick Assist. Below screenshot is from a Windows 10 vm running as a standard user. If your users are Standard Users (and they should be) then they won't be able to install the app from the Store as it requires local admin permissions. Published 09:59 AM 10.8K Views Skip to footer content Update (): Beginning with the February 2023 cumulative quality update, users will no longer see a User Account Control (UAC) prompt when downloading and installing Quick Assist from the Microsoft Store. If you were supporting users in Windows Autopilot using CTRL+Windows key + Q, then that built in ability will be gone. To allow the connection and start sharing your screen, select Allow. In the Code from assistant box, enter the 6-digit code they gave you, then select Submit. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store. Select Start, enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q). In Windows 11, you’ll have to point them to a new folder called Windows Tools. And then click the All Apps button near the top of the new start window. To find the Windows Tools folder, you’ll need to get them to first click the Start icon. The current built-in Quick Assist app is reaching end of service. In Windows 10, you can find Quick Assist in the Windows Accessories folder. In Windows 10, you can find Quick Assist in the Windows Accessories folder. Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |